Showing posts with label Voice Communications. Show all posts
Showing posts with label Voice Communications. Show all posts

Sunday, July 12, 2009

Cellular Networks | Voice Communications

The mobile telephone service that preceded cellular service was known as Improved Mobile Telephone Service (IMTS), which operated in several frequency ranges: 35 to 44 MHz, 152 to 158 MHz, and 454 to 512 MHz. But IMTS suffered from call setup delay, poor transmission, limited frequency reuse, and lack of service areas. IMTS was supplanted by Advanced Mobile Phone Service (AMPS) that operates in the 800- to 900-MHz range. AMPS overcame the limitations of IMTS and set the stage for the explosive growth of cellular service which continues today.

Proposed by AT&T in 1971, AMPS is still the standard for analog cellular networks. It was trialed in 1978, and in the early 1980s cellular systems based on the standard were being installed throughout North America. Although AMPS was not the first system for wireless telephony, the existence of a single standard enabled the United States to dominate analog cellular. Europe suffered from a multiplicity of competing standards such as Nordic Mobile Telephone (NMT) at 450 MHz, NMT and Total Access Communications System (TACS) at 900 MHz, and an assortment of other standards in individual countries.

Analog cellular systems have been a huge success. In just 15 years they have attracted around 50 million subscribers in 60 countries worldwide. Today over two-thirds of these subscribers are on the North American AMPS standard at 800 MHz. Although the AMPS standard was originally defined for networks in North America, it is now widely implemented throughout Europe, Latin America, Australia, and New Zealand, as well as many Asian countries, including China, Hong Kong, Malaysia, and Taiwan.

Over the years, AMPS has amply proven itself in terms of being easy to implement and expand to keep pace with increasing demand for mobile phones. It supports automatic roaming so that mobile phone users can continue to use their phones as they move into an area served by a different network. Analog cellular is delivered over networks which employ large cellular hubs and base stations. Despite its success, this method of transmission has its limitations. Analog signals can be intercepted easily and suffer signal degradation from numerous sources, such as terrain, weather, and traffic volume.

A digital version of AMPS—referred to as D-AMPS—solves many of these problems, while providing increased capacity and a greater range of services. Both AMPS and D-AMPS operate in the 800-MHz band and can coexist with each other. D-AMPS can be implemented with time division multiple access (TDMA) as the underlying technology. TDMA provides 10 to 15 times more channel capacity than AMPS networks and allows the introduction of new feature-rich services such as data communications, voice mail, call waiting, call diversion, voice encryption, and calling line identification. A digital control channel supports such advanced features as a sleep mode, which increases battery life on newer cellular phones by as much as ten times over the current battery capabilities of analog phones. D-AMPS can also be implemented with code division multiple access (CDMA) technology to increase channel capacity by as much as 20 times and provide a comparable range of services and features. Unlike TDMA, which can be overlayed onto existing AMPS networks, CDMA requires an entirely new network infrastructure.

D-AMPS also allows operators to build overlay networks using small micro- and picocells, boosting network capacity still further in high-traffic areas and providing residential and business in-building coverage. Advanced software in the networks' exchanges continuously monitors call quality and makes adjustments, such as handing calls over to different cells or radio channels, when necessary. The network management system provides an early warning to the network operator if the quality of service is deteriorating so that steps can be taken to head off serious problems. Graphical displays of network configuration and performance statistics help ensure maximum service quality for subscribers.

Cellular systems, through their interconnection with the public switched telephone network, allow users to originate or receive communications with more portability, and nearly the same degree of functionality as wired telephones. This is accomplished through a hybrid system that utilizes radio technology for the link between the mobile user and the mobile telephone switching office (MTSO), traditional telephone switching technology for the interconnection between the MTSO and those using the wireline public switched telephone network (PSTN) with whom the user communicates, and computer technology to continually monitor the location of mobile users.

In the early 1980s, cellular network service providers became licensed by the Federal Communications Commission (FCC) to operate based on limited competition in each service area. One provider is usually the local telephone company (also known as the "wireline" provider because of its traditional operation of the wired telephone network), and the other licensee is a competitor to the local telephone company, also known as the "nonwireline" carrier. Because of this limited competition, carriers could feel confident that their investment in developing a network would be rewarded with a significant enough portion of the subscriber base to support continued operations. Without this arrangement, it would have been unlikely that the current network would have evolved in such a rapid manner.

Each carrier, wireline and nonwireline, has been assigned separate radio frequencies under which their license permit them to operate. This allows the competitors to coexist within the same physical operating area without interfering with each other's systems. Cellular telephones are manufactured with the inherent capability to operate on either carrier's network, since they have the capability to transmit and receive on either group of frequencies or channels.

The primary wireless communications link established with the cellular telephone is to the nearest cell site. The cellular carrier's network consists of a number of cell sites, each typically covering a radius of approximately one to ten miles, which are in turn connected to an MTSO either via cable or microwave radio links (Fig. 1.1). The system is engineered so that the cell sites are located in close enough proximity to one another to provide seamless networking capability.

Figure 1.1: A typical cellular system.

The coverage areas for adjacent cells actually overlap in order to allow continuous coverage for a user in motion across the network as well as to allow for some load balancing of network traffic. Three hundred and twelve radio channels are available for use by each carrier for voice communications between telephones and the cell site, and the channels used by one cell can be reused by other nonadjacent cells since the transmitted power levels are relatively low.

The radio frequencies used for cellular communication between the mobile user and the cell site are in the range of 825 to 890 megahertz (MHz). Separate channels are utilized for transmitting and receiving voice communications, and the telephone equipment allows transmit and receive channels to be utilized simultaneously so that the parties communicating with each other experience a full-duplex conversation not unlike that of a conventional wireline telephone.

Additional radio communications between the telephone and the cell site takes place over control channels that exchange data between the telephone and the cellular network as to the active phones operating within a particular service area. These control channels also provide functions critical to the establishment of calls and the management of the voice communications channels. From the moment the telephone is turned on, even when idle, communication periodically takes place between the telephone and the nearest cell site. The phone and the cellular network repeatedly exchange information via control channel protocols as to the location and status of the phone and the relative strength of the radio signal between them. This allows the network to find the optimal cell site through which it should route incoming calls to the cellular telephone, to determine when the network should "hand off" an established connection from one cell site to another in order to maintain a strong radio connection, and to allow the phone and the network to synchronize their dynamic use of the many available communications frequencies.

A mobile unit operating outside its local service area is considered to be "roaming." The user's account is established with a local provider, but other providers will allow visitors to their network to use the service. Billing is through the home service provider. A service provider's coverage area might be statewide or might represent a particular area code. Billing to the user represents all on-air use or airtime, whether for outgoing or incoming calls, plus any long-distance charges. Most carriers offer an arrangement such that basic airtime charges, on a per-minute basis, are the only usage cost for an extended calling area. Calls to locations that might incur toll charges within the carrier's service area if made by conventional phone might not incur those charges for a cellular call, but they would be billed based on a flat airtime basis, usually in the area of $0.20 to $0.45 per minute. Calls made while roaming outside this area would come at a higher per-minute rate and/or with additional per-call surcharges. At this writing, only Nextel provides business customers with wireless communication nationwide in the United States without roaming charges.

Since a cellular telephone is so dependent upon a radio link to establish and maintain communications, most of the factors that affect their operation are related to aspects of radio technology. Some of these factors are outside the control of the end user and are specific to the engineering of the carrier's network. The location of cell sites, proximity of adjacent cells, transmitter power, receiver sensitivity, and antenna location can all have a significant impact on the quality of communications. In many locations, service quality between providers is virtually indistinguishable. It is quite likely that each service provider will have areas in which strengths and weaknesses exist, especially pertaining to signal coverage in any specific location.

Service providers are not always able to place their cell sites and antennas in the locations that their engineers might find to be ideal, but they do continually test and tune their network to attempt to provide the best level of service possible. An additional factor somewhat beyond the user's control is that of network traffic loading. Service can suffer even on the best of networks merely due to the congestion that results when too many users attempt to access the network at once. Newer cellular network technologies enable a greater number of channels to be derived from existing frequencies (i.e., frequency reuse) and permit the creation of smaller cell coverage areas or microcells to increase overall network capacity.

Sunday, July 5, 2009

Voice-Data Integration | Voice Communications

As much as cellular telephones are a useful tool for mobile voice communications, they are also becoming indispensable for those requiring portable data communications capabilities. Cellular networks are used for the transmission of fax traffic, electronic mail, remote order entry and inquiries, file transfers, and most data communications applications for which the wired telephone network is used. Remote metering locations for pipelines, electrical substations, and other unattended locations that may be far from the nearest telephone lines rely on cellular equipment to provide a connection.

Cellular phones and the networks through which they communicate were not originally designed for data communications purposes, and, until recently, adapters were the only means by which a conventional data modem could interconnect with the cellular network. Even then, not all cellular phones were capable of connecting to a modem. To provide cellular connectivity, a cellular phone must have an outlet into which the user can insert a cable that connects the phone to a modem, the other end of which is plugged into a portable computer. The phone must also support special signaling features that allow it to communicate with the modem. In a properly designed cellular modem, the modem automatically reconfigures itself for cellular operation, enabling the user to send e-mail and faxes, or access on-line service providers like CompuServe or America Online, or "surf the Internet" with the portable computer.

Fortunately, a great number of telephones now incorporate data communications interface capabilities as part of the cell phone unit. Cellular phones do not present the typical dial tone and electrical characteristics to a modem as does a standard telephone line. In addition, while the process of a network hand-off from one cell site to another can be quite acceptable for carrying voice traffic, it can effectively terminate any data communications session in progress. Adapter units compensate for this when used in conjunction with telephones that are not inherently data capable, and data-ready phones do not require these adapters. The adapter units or special cellular-capable modems require that the remote end of the link between the phone and the MTSO also has a device that can communicate using the same cellular-capable protocol. These devices can be provided by the carrier in a pooled configuration within the MTSO available to all users, or the user can ensure that a proper unit is installed at the remote computer location to which the cellular phone is attempting to communicate.

Modems are available that allow the remote user to utilize them for both cellular and "landlines" (wired phone lines). The popular units for users of current generation laptop computers are the PCMCIA card modems that take far less space than a conventional modem or than early versions of cellular modems and also allow the computer to utilize standard phone lines when they are available. The cellular network is not as capable of carrying high-speed data communications as is the wired network, but speeds of near 9.6 Kbps and 14.4 Kbps are possible for data and fax traffic, respectively. Cellular digital packet data, or CDPD, transmission, which is currently being implemented in a number of areas, promises to provide more reliable data communications via existing cellular networks, and at slightly higher throughput rates (to 19.2 Kbps), although not at speeds equivalent to that of landlines. CDPD is appropriate for most applications that might also use conventional packet networks, such as for routine short duration use by individuals and bursty transaction processing.

Several manufacturers have included a data communications capability in their cellular phones. They not only support e-mail, pages, and fax alerts, but provide access to the Internet as well. AT&T Wireless Services, for example, offers an integrated mobile device that operates as a fully functional cellular phone and Internet appliance. The AT&T PocketNet Phone contains both a cellular circuit-switched modem and a CDPD modem to provide users with fast and convenient access to Internet information and two-way wireless messaging services.

At the heart of the AT&T PocketNet Phone is a specialized Web browser that is specifically tuned to send and retrieve only text-based information on the Internet, not burdensome multimedia and graphics which are bandwidth-intensive. With this approach, the browser optimizes the cellular phone's compact display size, memory footprint and wireless connectivity for information services. Web developers can program the PocketNet Phone for remote, wireless information access to corporate intranets and two-way messaging applications that effectively transform the device into a mobile e-mail terminal. Special "@.com" keys facilitate e-mail communication over the Internet.

Cellular data calls are subject to the same challenges as cellular voice calls; specifically, multipath distortion, signal fading, fluctuating power levels, poor frequency response, and external noise. A variety of factors, such as tall buildings, electronic equipment and street traffic, affect the quality of the connection. Although cellular modems contain advanced, cellular-specific error correction protocols (i.e., MNP-10, MNP-10EC, HST, ETC, EC2, and TX-CEL) to compensate for the external factors that impact cellular transmission, data calls should occur from a stationary position, away from power lines or electrical equipment, to ensure the highest transmission speed.

With more cellular phones supporting data communications, we will see a new breed of cellular phone that provides connectivity to PC desktop and databases via infrared or RS-232 connections.

Friday, July 3, 2009

Dual-Mode, Dual-Band Handsets | Voice Communications

Multimode and multiband refers to a type of wireless system that supports more than one technology for its mode of operation and more than one frequency band. An example of a multimode wireless system is one that supports both American Mobile Phone Standard (AMPS) and Code Division Multiple Access (CDMA) systems for analog and digital communication, respectively. An example of a multiband wireless system is one that supports both 800 MHz and 1900 MHz for cellular and Personal Communications Services (PCS), respectively. Of course, wireless telephone systems can be both multimode and multiband, depending on the standards and frequencies supported.

Multimode and multiband wireless systems allow operators to expand their networks to support new services where they are needed most, expanding to full coverage at a pace that makes economic sense. From the subscriber perspective, multimode and multiband wireless systems allow them to take advantage of new digital services that are initially deployed in large cities, while still being able to communicate in areas served by the older analog technologies.

With its multimode capabilities, the wireless system preferentially selects a digital channel wherever digital service is available. If the subscriber roams out of the cell served by digital technology—from one served by CDMA to one served by AMPS, for example—a handoff occurs transparently. As long as subscribers stay within CDMA cells, they will continue to enjoy the advantages the technology provides, such as better voice quality and soft handoff, which virtually eliminates dropped calls. When subscribers reach a cell that supports only AMPS, voice quality diminishes and the chances for dropped calls increases.

The chipsets used in the handsets permit the wireless phones to switch between modes and frequency bands. Handsets using these chipsets have been available since 1995. When sending data, some of the newer chipsets offer even more flexibility, permitting the subscriber to use the Public Switched Telephone Network (PSTN) as well.

Dual-mode AMPS/N-AMPS handsets

N-AMPS, or narrowband AMPS, is a system-overlay technology that allows enhanced digital-like features, such as Digital Messaging Service, to phones operating in a traditional analog-based AMPS network.

Among the vendors offering dual-mode AMPS/N-AMPS handsets is Nokia, the world's second largest manufacturer of cellular phones. The company's 232N is a N-AMPS version of its Nokia 232. The new phone features a large 16-character display with permanent signal and battery strength indicators, four one-touch dialing keys for instant access to emergency services, voice mail, frequently called numbers, and a user-friendly menu interface. In addition, the 232N is data ready via an optional cable which connects the phone to any compatible PCMCIA modem card, allowing the user to send and receive faxes, data, and e-mail via a cellular network.

To support Digital Messaging Service, an optional enhanced service offered by most N-AMPS cellular networks, the 232N is capable of receiving and storing up to 20 short messages in the same manner as a pager. These messages can take the form of short text messages such as CALL HOME or CALL OFFICE, the calling party's phone number, or a notification that voice mail is waiting. The 232N even simplifies the process of responding to messages by enabling the user to call back a number left in a message or to retrieve voice mail messages with a single keystroke.

In its standard configuration with a 550-mAh NiMH battery, the Nokia 232N weighs 7.6 ounces, provides 1 hour 10 minutes of talk time and 15 hours of standby time. Optional NiCd and NiMH slim and ultra extended battery packs are available which provide up to 2.5 hours of talk time and 32 hours of standby time.

Dual-mode AMPS/TDMA handsets

The inherent compatibility between AMPS and TDMA, coupled with the deployment of dual-mode/dual-band handsets, offers full mobility to subscribers, with seamless handoff between PCS and cellular networks. TDMA systems with IS-136, use the Digital Control Channel (DCCH) for support of new applications and teleservices. This enables operators to offer a new generation of advanced wireless capabilities including:

  • Revenue-generating features such as Short Message Service (SMS) and Private Networks
  • Fraud protection features such as Voice Privacy, Authentication, and Signaling Message Encryption
  • Enhanced subscriber features such as Alphanumeric System Identification (SID), Calling Number Identification Presentation (CNIP), Calling Number Identification Restriction (CNIR), and Message Waiting Indicator (MWI)
  • Network features such as Enhanced Registration
  • Private Networks, which enable service providers to create virtual private networks that charge special billing rates and/or offer group feature set packages
  • Over-the-Air Activation, which allows new subscribers to activate cellular or PCS service with just a phone call to the service provider's customer service center

Several manufacturers now offer dual-mode AMPS/TDMA cellular phones, including Nokia, Lucent Technologies, and Nortel.

Nokia introduced the industry's first AMPS/TDMA handset in March 1996. The Nokia 2160 supports all of the most advanced IS-136 TDMA digital features that are available through the Digital Control Channel (DCCH), including authentication, call forwarding, calling line identification, call waiting, selective call acceptance, short message service, and voice privacy. In addition, the 2160 is analog data ready via an optional cable that enables the user to connect the phone to a compatible PCMCIA modem card for sending and receiving faxes, data, and e-mail anywhere within a cellular network.

Lucent Technologies also offers TDMA-based dual-band handsets that support both the cellular (800-MHz) and PCS (1900-MHz) bands with roaming and feature transparency. The dual-band/dual-mode capability of terminals allows a user to move between the 800-MHz and 1900-MHz bands without call interruption. This means operators can use either frequency band to expand geographically into new areas, develop new customer segments, upgrade an existing service offering, to boost capacity.

Nortel's Companion Microcellular System provides seamless communication between private company locations using Meridian 1 PBXs and the public cellular network. Standard IS-136 dual-mode AMPS/TDMA handsets are used with the Microcellular system, which has the capacity to support up to 1500 cellular phones within an area of 10 million square feet. Cellular capacity depends on the coverage provided by the local cellular operator. The system is also capable of handling data transfer applications such as fax and e-mail.

The Microcellular system reuses the standard 800-MHz public cellular spectrum to provide wireless communications inside a building. Because the cellular spectrum is licensed to regional cellular operators by the Federal Communications Commission (FCC), the cellular channels used by the Microcellular system must be obtained from these operators.

When integrated with a Meridian 1 network of systems, the Companion Microcellular System provides the added benefit of a Multi-Site Networking option. This means users can make and receive calls at different company locations throughout the country that use the Companion Microcellular System. If operating in a campus-type environment, this option allows users to make and receive calls from different buildings.

The base stations contain the radio transceiver and may be placed at various locations within a building, up to 3000 feet away from the Meridian 1 system. All radio channels may be simulcast onto all antennas within the same partition to cover high-density areas economically.

Dual-mode AMPS/CDMA handsets

QualComm has been offering dual-mode AMPS/CDMA handsets since 1995. Its QCP-800 portable cellular phone operates at 800 MHz. Using CDMA technology, the QCP-800 portable phone offers superior voice quality, coverage, and privacy while transmitting at RF power levels of only 1/25th to 1/100th as much as an analog cellular phone. This lower power consumption, and the use of lithium ion battery, ensures longer talk and standby time. Users no longer have to carry extra batteries, or lose calls because their phones are turned off to save battery life.

In March 1997, QualComm added several CDMA digital handsets to its QCP series of portable phones. Among the new additions include the QCP-2700, the first CDMA 1900-MHz PCS/800-MHz analog dual-band phone and the QCP-820 CDMA 800-MHz digital/analog dual-mode phone.

The QCP-2700 is QualComm's first dual-band, dual-mode phone that offers expanded coverage for today's PCS only subscribers. The new phone provides carriers with an opportunity to capture customers seeking the inherent benefits of CDMA digital PCS performance and the ability to roam outside their PCS coverage areas.

Dual-mode E-AMPS/CDMA handsets

In 1996, the RF Devices Division of ALPS Electric Co., Ltd. introduced the URP Series transceiver unit for E-AMPS/CDMA dual-mode cellular handsets. Designed for both CDMA (digital) and E-AMPS (analog) systems, the URP Series is a dual-mode cellular transceiver unit that conforms to the IS-98 standard recommended by the Telecommunication Industrial Association (TIA) in the United States.

While CDMA systems are already in commercial use in the United States, Korea, Hong Kong, and other countries, CDMA also faces many competitive challenges in these and other countries. Many operators plan to stay with E-AMPS systems even as they introduce CDMA. In such cases, the same cellular phone will need to be compatible with both systems. Depending on local market conditions, this will provide operators with the means to make an economical transition from E-AMPS to CDMA or enable operators to exploit both technologies to enlarge market share.

Dual-band GSM handsets

In April 1997, Motorola introduced its International 8800 Cellular Telephone, the first dual-band phone capable of operating on both GSM 900 and GSM 1800 networks in Europe. The 8800 allows GSM 1800 subscribers to roam on either their home or other GSM networks (where roaming agreements are in place), using a single cellular telephone.

The 8800 features fax and data support at up to 9.6 Kbps using one of Motorola's CELLect data cards (available separately). Digital Data Fast (DDF) data compression technology offers even faster communication, with effective data throughput speeds of up to 56 Kbps with the CELLect card.

The Motorola phone includes the Personality interface with user configurable Quick Access, which allows users to access preferred functions with as few as two keystrokes. The large graphics display shows four lines of text and graphic icons.

Dual-band/dual-mode handsets

Ericsson's dual-band/dual-mode systems support communication over both 800-MHz AMPS/D-AMPS and 1900-MHz D-AMPS networks. As such, they offer the following competitive advantages to carriers:

  • Identical PCS applications and services are provided to subscribers operating in both bands.
  • PCS operators can use the same switch for 800-MHz and 1900-MHz services.
  • Seamless interworking between 800-MHz and 1900-MHz networks through dual-band/dual-mode mobile stations.
  • Using dual-mode/dual-band phones, subscribers on a D-AMPS 1900 channel can handoff both to/from a D-AMPS channel on 800 MHz as well as to/from an analog AMPS channel.

For PCS operators, dual-band/dual-mode service offers several immediate advantages. Existing 800-MHz infrastructure can be used for 1900-MHz services, providing rapid and cost-effective service availability. Existing radio base and switching infrastructure, as well as trunk networks for 800-MHz cellular networks, can also be used for the 1900-MHz traffic.

Roaming and hand-off between 800-MHz D-AMPS, 800-MHz AMPS, and 1900-MHz D-AMPS networks are supported. This provides numerous advantages to PCS operators at 1900 MHz:

  • Full coverage can be offered from day one through cooperation with 800-MHz operators in the same geographical area.
  • Extended coverage is available through cooperation with 800-MHz operators, or other 1900-MHz operators, in different geographical areas.
  • Existing 800-MHz D-AMPS operators can use the 1900-MHz spectrum to increase capacity and develop new user segments in their 800-MHz networks.

    For example, 800-MHz cells can cater for wide-area coverage and act as umbrellas for 1900-MHz micro- and picocells. The small cells can cover the indoor office environment, shopping malls, airports, and difficult spot coverage. The umbrella cells would cater to the fast-moving users and also users moving between two isolated microcells.

Ericsson's D-AMPS 800/1900 dual-band/dual-mode system architecture consists of four major parts:

  • The Switching System controls call processing and subscriber-related functions.
  • The Base Station performs radio-related functions.
  • The Operation and Support System supports the operation and maintenance activities required in the network.
  • The Mobile Station is the end-user device which supports the use of voice and data communications as well as short message services.

Ericsson's intelligent roaming capability automatically chooses the best system for the subscriber to use. The company offers dual-band/dual-mode phones that are offered exclusively by Southwestern Bell and AT&T Wireless Services.

As competing technologies for wireless networks emerged in the early 1990s, it became apparent that subscribers would have to make a choice: the newer digital technologies offered more advanced features, but coverage would be spotty for some years to come; the older analog technologies offered wide coverage, but did not support the advanced features. A compromise was offered in the form of wireless multimode/multiband systems that let subscribers have the best of both worlds.

At the same time, wireless multimode/multiband systems allowed operators to economically grow their networks to support new services where the demand is highest. With multimode/multiband handsets, subscribers can access new digital services as they become available, while retaining the capability to communicate over existing analog networks. The wireless system gives users access to digital channels wherever digital service is available, while providing a transparent handoff when users roam between cells alternately served by various digital and analog technologies. As long as subscribers stay within cells served by advanced digital technologies, they will continue to enjoy the advantages provided by these technologies. When they reach a cell that is supported by analog technology, they will have access only to the features supported by that technology. The intelligent roaming capability of multimode/multiband systems automatically chooses the best system for the subscriber to use at any given time.

There is talk in the industry of developing an integrated phone that can work over all major types of wireless networks. Such a "world phone" would be a frequency agile device that accommodates both GSM in standard frequency bands (900 MHz and 1800 MHz) as well as PCS-1900 in North America, among others. The device could serve more than 25 million GSM subscribers worldwide—a number that may grow as high as 100 million by the year 2000.

Although it is unlikely that there will be only one technical standard in the future, today's dual-mode phones are viewed as the first step in the trend toward increasing integration. Dual-mode wireless may quickly advance to triple mode and more. With rapid advancements in chip technology, multimode phones and multifrequency phones offer the same design costs as today's mainstream wireless phones for the consumer market.

Wednesday, July 1, 2009

Billing Services | Voice Communications

A number of innovations in billing have been introduced in recent years to help wireless service providers acquire new customers efficiently, meet customers' billing needs, reduce the chances of fraud, manage inventory, and provide unified invoicing to roaming subscribers.

Convergence billing

Cellular calls often must traverse different systems, especially if the mobile user is roaming between systems that are based on different international standards. With many different technologies involved in supporting mobile communications—including wireline and wireless telephony and cable TV—there has come the need for billing software that is capable of tracking and billing cellular calls globally from a single location so that subscribers can receive a unified invoice. This is accomplished with convergence billing systems that use powerful Unix-based engines that reach across differing networks to grab call detail information to which appropriate rates and surcharges can be applied. These convergence billing systems can be linked to third-party credit qualification and inventory control systems via application programming interfaces (APIs) to provide wireless network operators with a fully integrated management solution that can include:

  • Enhanced collections capability enables service providers to monitor their highest risk customers and assign them to specific collectors. The system provides a complete audit trail of all collector activities to support reporting and analysis of collection activities.
  • Telephone number inventory permits service providers to give a new wireless customer a working phone number in real time. The system can track blocks of phone numbers, assign resellers blocks of phone numbers, and assign a block of numbers to a national account.
  • Integration with credit qualification system enables service providers to access third–party credit decision systems for the purpose of screening potential subscribers or existing customers. Credit decisions are made in real time and the information can limit opportunities for subscription fraud.
  • Interface with customer acquisition/mobile equipment inventory management systems allows a service provider to reduce the time it takes to acquire customers in retail, direct, or telemarketing channels and better manage existing inventory of mobile equipment, including handsets and SIM cards. These features enable service providers to rely on one full-featured system to decrease the cost of acquiring new customers and increase inventory turns.

Prepaid cellular

Prepaid cellular service protects cellular revenues through advance payment for service, while allowing service providers to penetrate new markets. Anywhere from 30 to 60 percent of cellular applicants do not meet credit requirements. Prepaid cellular monitors all incoming and outgoing cellular airtime and debits the usage against the subscriber's balance that has been paid in advance. This service can be offered to customers with little or poor credit history, as well as to short-term subscribers such as vacationers and convention attendees.

Prepaid cellular service allows providers to grow their businesses by expanding their pools of prospective customers, as well as protects carriers against customers who might extend their network usage beyond their ability to pay. Through these applications, those customers who have credit problems and may not otherwise qualify for service can now gain access to cellular airtime.

Other prepaid services allow carriers to offer short-term promotional and convenience products, such as prepaid student services. Additional services include prepaid advertising fulfillment, "circle of friends" calling, and budgeted field service calling.

Subscribers hear the status of their account when they log on and can make multiple calls during a prepaid connection. This service can be accessed from any phone and can have prompts designated in various languages for worldwide markets.

The ability to implement prepaid cellular service has spawned a whole new industry based on the renting of cell phones at trade shows, conventions, sporting events, and hotels. This allows people who otherwise would not become paying subscribers to be activated and buy airtime. Prepaid subscribers represent net new minutes for the carriers.

Prepaid cellular is not only for small retailers and agents looking for a market niche. BellSouth Cellular Corp. is among the major companies offering a prepaid cellular program in select service areas. Establishing a new account is very easy. A customer purchases a phone, or can use an existing phone that is not currently linked to a cellular contract, and pays a $30 activation fee. As part of promotional offering, a free $10 calling card is given so customers immediately can start using the service.

BellSouth's prepaid cellular targets several markets including moderate users of about one hour a month, as well as spouses of current users, college students, and people of all age groups who want the security, reliability, and convenience that cellular offers. Because this market segment is not frequently targeted by cellular carriers due to low usage rates, BellSouth now has a way of bringing wireless services to this new customer in a cost-efficient and convenient way.

Customers have the option of purchasing a $30 card good for 30 days, a $60 card good for 60 days, or a $100 calling card good for 90 days. The rate is $0.99 per minute, reflecting a blended rate of access and airtime which enables customers to only pay for actual time used, giving them control of their spending. Customers will be able to make long distance calls and roam out of their home market at reasonable rates.

Prior to placing a call, the account balance is announced based on the type of call (local, roaming, long distance), and is debited in real time. After each call ends, the customer is notified of the dollar balance that remains; when the account reaches a 5 minute balance, the customer is notified that his or her balance is low and is reminded to refill the account. The customer also hears a tone at 3-, 2-, and 1-minute intervals indicating that the account is reaching zero.

When the account is depleted, the customer simply refills the account by purchasing a new card. The account can be refilled in two ways: purchasing a new card at a local BellSouth Mobility store or at a participating agent or retailer, or by credit card which becomes an automatic way to refill the account and requires a form to be completed prior to activation.

Free calls offered include 911 Emergency Services and *611 for Prepaid cellular customer service. By calling *611, a customer reaches a service professional to handle inquiries or render assistance in establishing or replenishing an account.

Call accounting

The key to a successful prepaid service is a highly fraud-resistant call accounting mechanism to track prepaid time and to debit available time in real time as calls occur. There are two main alternatives to performing call accounting: the use of proprietary debit cell phones and a switch-based approach.

Debit cell phones can be programmed with a certain amount of dollars or airtime units, and they debit any prepaid amounts in real time as the subscriber speaks. However, there are significant negative ramifications associated with this billing method:

  • Debit phones require retailers and dealers to set up and support a separate inventory of special-purpose cellular phones; in many cases, special equipment to program the phones would also be required, along with associated costs, training requirements, and security problems.
  • Debit phones are expensive, since production volumes are low and they require special features. This makes it hard to serve the "credit challenged" segment without repeating the problem of requiring high deposits for the phones, and it makes it expensive to get into the prepaid services business.
  • There may be significant security issues, since debiting occurs within the cell phone, which is in subscribers' hands and therefore vulnerable to breach. Since the dealers or agents own and operate the debit phones, they are ultimately responsible for any airtime charges incurred.

Although these problems are overcome with switch-based prepaid services, debit phones may be the only solution if the switch-based solution is not available in the service area.

As for switch-based prepaid services, there are two principal types of switches which can be used for prepaid service accounting and switching. Some prepaid service providers have chosen a large switch architecture, where switches typically cost hundreds of thousands of dollars and are based on proprietary hardware. In other cases, a high-speed PC-based switch is used, though the software is typically unique to the prepaid service provider. "Class of service" restrictions on the cell phone number ensure that all calls pass through the switch's debit subsystem. The subscriber's account is then debited in real-time during the call.

Besides the call accounting system, prepaid service providers must also provide a means to replenish subscribers' accounts as they use cellular services and run through money in their account. For debit phone systems, various methods can be used to refresh a debit phone, including a credit card swipe, special keyboard codes to unlock additional time in the phone's chip, paying a dealer to use special equipment to update the debit phone's account, etc. For switch-based providers, monthly access and other usage fees can typically be paid by buying special phone cards. Subscribers then call into the prepaid service provider's switch to refresh their account with the authorization number from the prepaid card.

Personal account codes

Cellular and PCS subscribers not only can get detailed billing, which itemizes all calls, but they can have an associated feature called personal account codes, which enables them to assign client or account codes to the calls made while in the home area. This makes it easier to charge these calls back to clients, projects, or departments as appropriate.

With Cellular One service, for example, a personal account code is added to a call as follows:

  1. The subscriber enters the phone number he or she wishes to call.
  2. The subscriber presses * plus a 1-, 2-, or 3-digit account code.
  3. The subscriber presses SEND to initiate the call.

When personal account coding is used, calls will be itemized by the account code the subscriber assigns. All uncoded calls and all received calls are listed on the invoice after the coded calls.

Monday, June 29, 2009

Value-Added Features | Voice Communications

There are a number of value-added features that are implemented by the service provider's network. Some of these features may require a specific type of handset to access.

Over-the-air activation

Over-the-air activation or over-the-air service provisioning allows a potential wireless, both cellular and PCS, service subscriber to activate new wireless service without the intervention of a third party (e.g., authorized dealer). New software from Lucent Technologies, for example, enables wireless service providers to offer over-the-air service provisioning capabilities—including initial activation—plus provisioning of other innovative wireless features, such as paging and voice mail. The process is made secure by restricting the phone's initial use to activation only. Once subscribers have the phone in hand, they can immediately dial a customer service representative who can activate the phone and accept account information.

Over-the-air activation also enables the service provider to activate a potential service subscriber's unit by downloading over the air the required parameters, such phone number and features, into the unit. The service subscriber does not have to bring the unit into a dealer or service agent. This allows service providers the capability to start marketing subscriber units through nontraditional mass-market retailers, who do not have the personnel to individually program subscriber units.

Another capability of over-the-air activation is the ability to load an authentication key into a subscriber unit securely. Authentication is the process by which information is exchanged between a subscriber unit and the network for the purpose of confirming and validating the identity of the subscriber unit. The over-the-air activation feature incorporates an authentication key exchange agreement algorithm. This algorithm enhances security for the subscriber and reduces the potential for fraudulent use of cellular service.

New customers simply place a call to the cellular operator, and the information is transferred automatically to the cellular phone over the cellular airwaves. This method of activation enables cellular operators to explore new distribution channels for subscriber units and substantially reduce distribution and service provisioning costs.

In 1995, CDMA became the first digital cellular technology to offer instant activation to customers based on specifications defined by the CDMA Development Group (CDG) in 1994. The downloading capabilities use a flexible transport protocol that is easily adaptable. In the future, cellular operators may use this capability to forward other information to cellular customers, providing them with the latest applications software coming directly from the CDMA network. A possible application could be automatically updating roaming information to give customers easy access to CDMA systems nationwide.

Over-the-air programming

Cellular service subscribers can activate and modify their own cellular phones without third-party involvement. Among the vendors offering systems that support over-the-air programming is Lucent Technologies, which offers its AUTOPLEX Series II cell sites with Digital Control Channel (DCC) software based on the IS-136 standard. The system enables cellular service providers to offer enhanced features and services over existing TDMA-based digital cellular telephone networks. DCC allows cellular operators to offer the latest in digital wireless services, including over-the-air programming, tailored to individual subscriber needs. It interworks with existing analog infrastructure, providing operators a gradual and cost effective migration to digital. Nortel (Northern Telecom) also supports the Digital Control Channel in its DMS-MTX wireless systems.

In addition to over-the-air programming, DCC supports such advanced services as Calling Line ID, Message Waiting Indication, and Short Message Service. It also offers Tiered Services, allowing operators to tailor pricing packages for residential and business customers based on location and usage. Sleep Mode, another DCC feature, improves handset battery life as much as three times over existing cellular phones by allowing IS-136 phones to "sleep" while idle. DCC also improves network performance, and supports advanced voice coder technology for improved audio quality.

Cellular voice authorization

Cellular voice authorization uses an individual's voice print to prevent access to cellular phones by unauthorized users. With this application, cellular carriers can more effectively fight thieves who detect a cellular phone's unique identification codes, then embed the codes in other cellular phones. When these illegal phones are used, the airtime and long distance calls are charged to the original owner—a problem that causes losses of more than $1 million a day for the cellular industry.

One manufacturer of cellular voice authentication technology is Texas Instruments. The technology is premised on the fact that every person has a distinct voice print. Before allowing a user to access a cellular network, the system requires the caller to speak a user-selectable PIN (personal identification number). Cellular Voice Authorization then compares the voice sample that is spoken against stored samples of the individuals voice print. The user can access the network and place cellular calls only if the spoken sample matches the stored samples.

By attacking fraud before it occurs, cellular voice authorization prevents losses that must be absorbed by cellular carriers or paid by subscribers (if the fraud goes undetected on their phone bill). Voice authorization technology also eliminates the inconvenience of having to reprogram a phone with a new number after its identification numbers have been fraudulently duplicated. This avoids interruption of service for the customer.

Voice mail

Voice mail is among the newest capabilities being added to wireless services. It is basically a computerized answering service. When accessed, it plays a greeting and records a message. Depending on the sophistication of the service, it can notify the subscriber via an audio tone, on-screen icon, or a pager that a new message has been received. After the subscriber retrieves the messages, they can be replayed, saved, deleted, replied to, or forwarded to another subscriber on the same network who also has voice mail. In addition, the user may skip to the next message and move forward or move backward through all of the messages.

Voice mail can be useful in many situations. It enables callers to leave messages when the subscriber's handset is turned off or out of range, or when the subscriber is busy with another call and does not want to be interrupted. Voice mail is also useful when it is inconvenient or unsafe to answer the car phone. Voice mail can even be used by the subscriber to leave personal reminders.

Nextel is one of the wireless services that supports voice mail. When a call cannot go through, for whatever reason, the caller is given the option of leaving a voice message via Nextel's Voice Mail service. Messages may be up to 5 minutes in length. Users of the company's Lingo or PowerFone handsets are notified of new messages through an on-screen icon and audio tone. The on-screen notification indicates the number and type of messages (voice or text) that are waiting. This eliminates unnecessary calls to check Voice Mail.

Voice messages may be retrieved any time using either the handset or a conventional wireline phone. Depending on the service provider, airtime rates may apply to message retrieval over the wireless network, although there is usually no charge for retrieving messages via wireline phones. Messages are held in storage on the network for 30 days, after which they are deleted. The PowerFone stores up to 16 voice messages and numeric pages. For added convenience, pre-programmed speed dial numbers provide easy voice mail retrieval from the handset.

Conference calling

The ability to set up a wireless connection between three or more parties is a relatively new capability offered by today's advanced wireless networks. In its most basic form, this capability is known as three-way calling in which a subscriber establishes connections with two other parties for a conference call. When either of the two parties hangs up, the connection is maintained until the call originator hangs up. Among the carriers that offer three-way calling is AT&T Wireless. The company offers three-way calling to subscribers of its nationwide 800-MHz Digital PCS network. The rate plans include three-way calling, as well as call forwarding, call waiting, and detail billing, at no extra charge.

Nextel offers a more sophisticated version of conference calling. The Direct Connect feature allows PowerFone users to communicate with up to 100 individuals at a time. The user simply programs into the PowerFone the individuals and groups of people they talk to most frequently. When the user needs to reach any individual or group, he or she simply scrolls to them on the PowerFone display screen, and presses the Direct Connect button to be instantly connected.

The following Direct Connect capabilities for establishing conference calls are available over the Nextel network:

  • Private call establishes a call with another person with the push of a button.
  • Group call allows the user to set up and select a talk group. Pressing the Nextel Direct Connect button establishes the connection with everyone in the group. Up to 30 groups can be programmed into the PowerFone.
  • Intercompany private call lets users from different companies communicate by way of the private call feature. It is intended for those who are collaborating on projects, such as contractors and workgroups. It works just like private call in that all parties are connected with the push of a button.
  • Call alert lets the caller send a visual/audible alert to the recipient's phone. The recipient can answer the call by pressing the Direct Connect button, whereupon both parties are instantly in touch.

Mailbox on demand

Another value-added service that is being offered in conjunction with wireless services is the virtual mailbox, or mailbox on demand (MBOD). Like other value-added services, (MBOD) is implemented with a subsystem that is integrated with the carrier's wireless switch. Centigram's Series 6 communications server, for example, provides MBOD as part of its MobileManager applications suite for wireless carriers.

MBOD answers the phone and takes messages for both cellular and landline customers whose lines are busy or go unanswered. MBOD is an application aimed at the 90 percent of residential subscribers and the 50 percent of cellular subscribers who have not purchased voice mailboxes. MBOD provides the benefit of messaging options to subscribers, and may increase the number of subscribers migrating to monthly messaging services.

Even if subscribers have answering machines to take messages, MBOD will answer the call when the answering machine is busy or when the subscriber ignores a call waiting tone and lets the incoming call go unanswered. Once MBOD takes one or more messages for the subscriber, it will notify the person that messages are waiting and deliver those messages automatically.

To notify subscribers of new messages, the Series 6 can call them and deliver the recorded messages. In a cellular network the Centigram system can send a message to a Short Message Service (SMS) Center, which delivers a text message to the subscriber's handset, notifying them of a new message.

In a cellular environment, MBOD can capture and take messages for the traditional 15 percent of calls which go unanswered. On the wireline side, where an even greater percentage of calls are busy or unanswered, MBOD is better than an answering machine because it takes and delivers a message when a subscriber's phone is busy, so uncompleted call traffic will decrease with each message delivered. In all networks, MBOD decreases the number of uncompleted, unchargeable call attempts because every call is completed on the first try.

Personal number service

Personal number service integrates voice, fax, and follow-me capabilities into a single telephone number, such as a subscriber's established pager number. Personal number service enables subscribers to have a single telephone number which will seamlessly route communications to people on the move at their mobile, office, and home telephone numbers, pager, and any other number in the world.

Friday, June 26, 2009

Phone Features | Voice Communications

In addition to the basic issues of portability, power, durability, and reliability that are certainly key decision points when selecting a cellular telephone, it is often additional features and options that distinguish one unit from another. The cost of the unit is certainly a major factor for many purchasers, and identical units can vary greatly in cost, especially when bundled with cellular network service commitments. On a straight purchase basis, cellular telephone list prices can range from under $100 to $800 and above. Competition has fostered aggressive discounting, and additionally, service providers offer telephones at discount or at no cost, in exchange for a commitment to utilize their network service over a specified period of time.

Call handling features

There are many call handling features that are offered by wireless service providers that facilitate ease of use or offer added value. Some of these features are standard in that they are supported throughout the entire range of handsets and usually do not involve extra charges. Other call handling features require that the subscriber have the right kind of handset to access them. Many value-added features are considered options and may entail extra charges. However, due to increasing competition, some value-added features that were once considered extra-cost options are now being offered free to attract new customers. This situation is constantly changing; first-time subscribers should compare service providers in their area for the latest developments.

Among the basic call handling features offered by many wireless service providers at no extra charge are:

  • Call hold permits the phone user to momentarily put an existing call on hold while he or she attends to another task.
  • Call waiting provides an indication of an incoming call while the user is busy with another call.
  • Call forwarding allows incoming calls to be forwarded to any designated wireless or wireline phone.
  • Call alert provides audio and/or visual indication of an attempted call.
  • Silent call alert includes visual or vibrating notification in lieu of an audible signal. This can be particularly useful in locations where the sound of a ringing phone would constitute an annoyance.
  • Single-button callback allows the subscriber, at a convenient time, to press a single button to call back a person who left a call alert.
  • Do not disturb enables a subscriber who is busy with a conference call to set the handset to disable the call alert feature. This prevents the subscriber from becoming distracted by call attempts.
  • Last number redial allows the phone user to redial the last number called with the push of a button instead of having to redial all the digits.
  • Selective call restriction permits the user to program the phone to disallow calls to specified country codes, area codes, exchanges, or telephone numbers. However, calls will still go through to emergency numbers.
  • Phone list stores speed dial numbers. Depending on the memory capacity of the particular handset, 100 or more speed dial numbers may be stored.
  • Character mapping allows easy recall of important phone numbers. This feature allows the actual names of individuals to be used instead of their telephone numbers. As many as 11 characters may be used.
  • Extended telephone numbers allows up to 20 digits to be entered as part of the telephone number to include an extension or other information, as well as an 11-digit long distance number.

Convenience features

Today's wireless handsets are equipped with a number of features that make them more convenient to use. Hands-free operation, for example, is especially useful for mobile users in terms of safety as well as convenience. This is equivalent to a speakerphone function on a conventional telephone. In its basic configuration, it allows the user to converse without holding the handset after the call has been established.

A remote earphone/microphone combination cable is available that can be plugged into some phones. This allows the user hands-free operation and provides confidentiality for at least the received side of the conversation. A portable phone can be attached to the user's belt, and the earphone/microphone cable plugs into the telephone.

One of the newest innovations in hands-free operation is the inclusion of a proximity detector located next to the earpiece in the handset. The proximity detector emits an infrared beam and senses a reflection when the handset is brought close to a person's ear. A digital signal processor (DSP) equalizer then automatically lowers both the receive and transmit volumes to levels that ensure the privacy of the call. The transition is so smooth that the listener on the other end of the call will not notice any difference in sound quality or sense that a switchover between handset and hands-free operation has taken place.

To improve the audio quality of hands-free communication, the ported loudspeaker has been developed to eliminate the "canned" sound most people experience with hands-free operation. The ported loudspeaker, normally found in home stereo systems, has a tube that penetrates the sealed mounting enclosure. The tube is designed so that the air column inside resonates to amplify lower frequencies, providing a better bass response. The ported loudspeaker has now been adapted for use as a receiver in compact cellular phones for both handset and hands-free operation. Frequency shaping is dynamically controlled in response to the mode of operation with the result that sound quality remains the same.

A related convenience feature is voice activated dialing, which combines speed dialing with voice recognition technology. It permits users to dial a phone number with one or two buttons and speak into the handset or vizor-mounted system instead of punching in the full telephone number on the keypad. Since users can assign names to phone numbers, they do not even have to remember each person's phone number or fumble around looking for them in an address book.

Speech recognition technology enables the user to program important phone numbers into the phone and equate each number with a spoken command. For example, by pressing two digits and using voice commands such as "Call office" or "Call attorney," the cellular phone will initiate dialing and place the call. Such systems also accept number and command imprints in different languages. Users can even create a directory of personalized listings. Depending on the system used, 20 or more listings can be stored in the cell phone for voice activated dialing.

In addition to stored commands, users can also voice-dial a number by saying "Dial" and stating the number. Access codes allow customers to activate automated systems, such as voice mail back at the office, without pressing any additional keys once the automated system answers.

Handset features

Handsets are becoming increasing sophisticated. Among the areas undergoing rapid technological advancement is the handset display. Traditionally, wireless telephone displays have employed relatively low-contrast passive matrix technology to minimize costs and power consumption. However, as wireless services are increasingly used for electronic transactions (such as home banking and shopping), short message services, Internet access, image transfer, and possibly full-motion video applications, high-performance passive matrix displays are being added to wireless handsets.

Among the technologies being used to improve handset displays is film super-twisted nematic (FSTN), a polymer optical compensation film that is laminated to the viewing screen to sharpen the contrast and deliver neutral black-white renditions. The film corrects for out-of-phase wavelengths that typically arise on systems using conventional STN technology.

Another technology being pursued by some vendors is a new class of low-cost color liquid crystal display (LCD). For many emerging telephony applications, color can provide additional visual indications to help users quickly navigate their way through increasing amounts of screen-based information. Different colors, for example, can be used to partition or layer information into categories for quicker identification and access. Color can be employed to highlight particular information on a crowded display screen, or to emphasize warning signals and important events, such as low battery power or signal strength.

For such applications as portable wireless telephony, where power consumption and backlighting requirements impose severe limitations, the use of reflective color technology is being explored as an alternative to existing color LCDs. This relatively new technology uses a special liquid crystal material that enables color to be determined simply through applied voltage—the same way that lower-cost LCD monochrome displays are controlled. Reflective color technology eliminates the color filters required in traditional color LCDs, which subdivide each pixel into three subpixels—red, green, and blue—and use three filters to vary the intensity of these primary colors in the color mix. In reflective color systems, each pixel generates its own color in response to the applied voltage.

Unlike traditional color LCDs, the reflective color system requires little additional power, no extra backlighting, and costs only about 10 percent more than LCD monochrome displays. Although the technology today provides a limited number of colors—compared to the 256 in a standard notebook computer display—advances in display technology will soon push the number of available colors much higher. Even with a restricted color palette, reflective color is adequate for use in the graphics-and-text interface appropriate for most telephony applications.

Touchscreen technology is another area being improved for such applications as e-mail and messaging. With this technology, users can directly enter, select, or highlight data on a touch-sensitive screen by pressing on-screen buttons next to the displayed information or by writing with a stylus (pen) instead of having to use the alphanumeric keypad. A stylus could be paired with handwriting recognition, for example, to let users bypass the keypad when entering names and numbers into a directory.

As screen phones are increasingly used in homes or other environments where lighting may be dim or nonexistent, vendors are using high-efficiency light-emitting diodes (LEDs) and lightpiping to backlight LCDs and illuminate buttons and status indicators. Rather than locate the LEDs directly behind the LCD, vendors such as Nortel are placing an LED array to one side of the LCD and employing a lightguide in back of the screen to evenly distribute illumination over the entire display. A pattern of dots is printed on the flat plastic lightguide to diffuse the light and eliminate hot spots of illumination typical in conventional handsets. This solution reduces the number of LEDs in a normal phone display from 100 or more to just eight, which greatly reduces both the power demands and the cost of the handsets.

A number of other features inherent to the handset itself make various tasks easier to perform. Among these features are:

  • Call timer provides the subscriber with information on the duration of a call. Some telephones can also maintain a running total of airtime for all calls. These features make it easier for users to keep track of call charges.
  • Visual status displays convey a variety of information such as number dialed, state of battery charge, call duration, signal strength, roaming, and operational errors.
  • Keypad lock enables the subscriber to prevent unauthorized calls by password protecting the keypad.

With the increased use of cellular telephones for personal use, the choice of color and styling is playing a greater role in handset selection, particularly for fashion-conscious young people. For example, some Motorola handsets come in such diverse colors as sunstreak (yellow), dark spruce, eggplant, teal, raspberry, regatta blue, temptation teal, and cranberry. Not to be outdone, Nokia's 1998 color palette includes high-gloss and brushed metallic finishes such as midnight black, hunter green, turbo red, pewter, antique bronze, and signal glow, to name a few.

Wednesday, June 24, 2009

Types of Phones | Voice Communications

Although different types of phones require the same basic system components to allow a standard level of operation with the cellular network, significant differences between mobile, transportable, and handheld units can most often create the major decision points as to which is right for any specific application.

Mobile units

Mobile units are permanently installed in a vehicle, usually by the provider of the equipment, and typically consist of "bolted-in" components. This type of installation generally involves installing the equipment and routing the cables so that they will not be damaged as part of the normal use of the vehicle. Cables and equipment are placed and secured so that cargo and people cannot easily displace them. Since the system is subject to continuous vibration and the rough jolts caused by road hazards, potholes, and other everyday occurrences, the installation should typify equipment that might be factory installed, and some manufacturers have in fact offered this as an option. Since space in the driver's area is at a premium, the handset is typically mounted to be accessible to the driver, and the other components can be installed elsewhere in the car.

As noted, mobile units utilize the vehicle's 12-V DC battery as a power source. Mobile phone transmitters generally operate at a full 3-W level, the maximum for cellular units. This provides the best available overall performance in terms of signal quality and physical range of use. The transmitter output power level is very dependent upon a strong input power source.

Transportable units

Transportable phones comprise the same components as the mobile telephones but are packaged as a single unit. The transportables are generally used in vehicles by plugging them into the cigarette lighter outlet to obtain a reliable power source, and also by connecting to either a temporary magnet-mount antenna on the car roof or to a permanently installed antenna. The unit is not bolted to the vehicle but is commonly placed on the seat. Performance of these transportable units can rival a mobile unit, especially since the critical power source and antenna system components are virtually identical. By disconnecting the power and the antenna, the unit can be carried from the vehicle to be used in another car or to be used as a self-contained system through use of an integral rechargeable battery and a small antenna. The units ordinarily weigh about five pounds, but the battery capabilities and battery weight increase in a directly proportional manner. In this portable configuration outside a car, the system becomes subject to limitations of the battery.

All phones—mobile, portable, and handheld—draw increased levels of power while in use, and lower levels when in standby mode (on-hook). The battery must be either replaced or recharged after a few hours of continuous talk time, or following a somewhat greater number of hours of combined talk and standby time. Although portables are available that offer full 3-W transmit power, use of reduced power levels of less than 3-Wcan enable some of these phones to operate over an extended period of time, given the same battery capability. The antenna, which now has no metal vehicle underneath to act as a performance-enhancing ground plane, performs adequately but certainly not with the range of a car-mounted antenna. These units are especially suited to field use where, even though the phone might remain in a fixed location, no conventional telephone service exists. In such applications, auxiliary power might be available to augment the battery in a configuration similar to that of a mobile installation.

Handheld units

Handheld units range from those that weigh approximately a pound to tiny pocket phones that can weigh less than 4 ounces. These most closely resemble handheld two-way radios with extendible or flexible rubber antennas and small batteries contained within the handset. The smallest of these, the microminiature pocket phones, represent the ultimate in portability, but at the expense of battery life and transmit power levels. Talk time from a single battery can be as little as an hour or two, with standby time of 8 to 36 hours. Some units can operate with disposable alkaline batteries as well as, or instead of, the rechargeable nickel-cadmium or nickel-metal hydride battery packs in order to improve the phone's weight-to-performance ratio and to free the user from the constraint of maintaining a supply of recharged battery packs. Handheld units generally operate at transmit power levels of approximately a half-watt. This certainly limits their range and capabilities as compared to a three-watt mobile or transportable unit, but they do perform well as long as they are used in reasonable proximity to the main coverage areas of most cellular networks.

Wearable units

The ultimate communications device for mobile professionals is the cellular phone that can be worn as an accessory on clothing. Motorola's StarTAC phone, for example, may be worn easily and unobtrusively by both men and women on the go. Such units weigh in at 3.1 ounces. When opened to its full size, the StarTAC phone forms to the face to maintain the familiar ear-to-mouth ratio. When folded, the StarTAC phone can be worn fashionably as an accessory.

Despite their light weight and compact design, such phones are capable of advanced features. Motorola's StarTAC 8600 Series of VoiceNote Cellular Phones, for example, feature an answering machine/voice recorder with up to 4 minutes of record time. Other phone features available with the StarTAC phone are: a "Smart" Button, which allows for simplified one-handed use of the phone; silent vibration alert for incoming calls; and a headset jack for hands free conversations. A 1.9-MHz GSM (Global Systems for Mobile communication) version of the phone—the StarTAC Select Series—weighs slightly more at 3.5 ounces, but incorporates a full-size SIM (Subscriber Identity Module) card.

Many value-added services will be aided by a unique feature of GSM's SIM card. This removable "smart card" uses a microchip to store the owner's billing data, special features, speed dial numbers, and other vital information, and can be used in any compatible handset. The SIM card allows for over-the-air activation, contributes to secure network access, and facilitates roaming among international locations.

Monday, June 22, 2009

System Components | Voice Communications

Whether conventional cellular or PCS, the mobile units come in a variety of form factors: those that are permanently mounted in a vehicle, transportable units that can be easily moved from one vehicle to another, or pocket phones weighing in at less than four ounces. Regardless of form factor, mobile phones consist of the same basic elements:

  • A handset with keypad
  • A logic/control unit
  • A transmitter/receiver
  • An antenna
  • A power source

Handset/keypad

The handset and keypad provide the interface between the user and the system. This is the only component of the system with which, under normal operation, the user needs to be concerned. Any basic or enhanced system features are accessible via the keypad, and once a connection is established, this component provides similar handset functionality to that of any telephone. Until a connection is established, however, the operation of the handset differs greatly from that of a conventional telephone.

Rather than initiating a call by first obtaining a dial tone from the network switching system, the user enters the dialed number into the unit and presses the SEND function. This conserves the resources of the cellular system since only a limited number of talk paths are available. Once the network has processed the call request, the user will hear conventional call progress signals such as a busy signal or ringing. From this point forward throughout the conversation, the handset operates in a customary manner. To end a call, an END function key exists on the keypad. In addition to these functions, the handset typically contains a display that shows dialed digits as well as other features, a CLEAR key that enables the user to correct misdialed digits, functions that enable storage of numbers for future use, and other enhanced features that can vary greatly from one phone to the next.

Logic/control

The logic/control functions of the phone include the numeric assignment module, or NAM, for programmable assignment of the unit's telephone number by the user's carrier of choice, and the electronic serial number of the unit, which is a fixed number unique to each telephone. When signing up for service, the selected carrier makes a record of both numbers. When the unit is in service, the cellular network interrogates the phone for both of these numbers in order to validate that the calling/called cellular telephone is that of an authentic subscriber. This component of the phone also serves to interact with the cellular network protocols that determine what control channel the unit should monitor for paging signals to indicate the network's desire to connect a call coming into the phone, to determine and select the voice channels that the unit should utilize for a specific connection, and to monitor the received control signals of cell sites when the phone is in either standby or an in-use mode so that the phone and network can coordinate transitions to adjacent cells as conditions warrant.

Transmitter/receiver

The transmitter/receiver unit of the telephone is the heart of the radio communications component of the system, under the command of the logic/control unit. Powerful three-watt telephones are typically of the vehicle-mounted or transportable type, and their transmitters are understandably larger and heavier than those contained within lighter-weight handheld cellular units. These more powerful transmitters require significantly more input wattage than handheld units that only transmit at power levels of a fraction of a watt, and they utilize the main battery within a vehicle or a relatively heavy rechargeable battery to do so. A diplexer unit within the phone enables the transmitter and receiver to utilize a single antenna while simultaneously transmitting and receiving.

Antenna

The antenna system, comprising the antenna and connecting cable, determines whether the full power produced by the transmitter is effectively coupled to free space and also whether the minute electromagnetic impulses received from the airwaves can be delivered intact to the receiver circuitry of the telephone. The antenna for a cellular telephone can consist of a flexible rubber antenna mounted on a handheld phone, an extendible antenna on a pocket phone, or the familiar curly stub seen attached to the rear window of many automobiles. The antenna and connecting cable are selected specifically for functionality in the 800-MHz frequency band. Antennas and the cables used to connect them to radio transmitters must have electrical performance characteristics that are matched to the transmitting circuitry, frequency, and power levels. Use of antennas and cables that are not optimized for use by these phones can result in poor performance. Improper cable, damaged cable, or faulty connections can render the telephone completely inoperative.

Power source

Cellular phones are typically powered by a rechargeable battery. Nickel cadmium (NiCd) batteries are the oldest and cheapest power source available for cellular phones. Newer nickel-metal hydride (NiMH) batteries provide extended talk time as compared to lower cost NiCd units. They provide the same voltage as NiCd batteries, but offer at least 30 percent more talk time than NiCd batteries. Unfortunately, NiMH batteries take approximately 20 percent longer to charge than NiCd units.

Newer cellular phones may operate with optional high-energy AA alkaline batteries which provide up to 3 hours of talk time or 30 hours of standby time. These batteries take advantage of the new lithium/iron disulfide technology, which results in 34 percent lighter weight than standard AA 1.5-V batteries (15 vs. 23 grams/battery) and 10-year storage life—double that of standard AA alkaline batteries.

Vehicle mounted and handheld portable cell phones can be optionally powered via the vehicle's 12-V DC battery by using an adapter plugged into the dashboard's cigarette lighter. This saves useful battery life by drawing power from the vehicle's battery and comes in handy when the phone's battery has run down. The adapter will not recharge the phone's battery, however. Recharging the battery can only be done with a special charger. Lead acid batteries are used to power transportable cellular phones when the user wishes to operate the unit away from the vehicle. The phone and battery are usually carried in a vinyl pouch.

The latest type of battery uses lithium ion (Li-Ion) to offer longer life and lighter weight than similar sized NiCd and NiMH batteries. Among the many advantages of Li-Ion batteries is that one cell is roughly equivalent to three NiCd or NiMH battery cells in terms of voltage. Li-Ion batteries also provide approximately twice the energy density of NiCd and NiMH batteries by weight. This means that a Li-Ion battery providing similar energy to a conventional NiCd or NiMH battery will weigh one-half as much.

Monday, April 14, 2008

Services : Voice and Centrex

Services
The key services provided in public switched telephone networks include voice (audio bandpass), Centrex, switched data communications service, leased line, and digital subscriber line.

Voice
Voice service is the providing of audio communication circuits that can pass analog frequencies below 3.3 kHz. Voice service is commonly called plain old telephone service (POTS). Voice service remains the core of telephone service as in 2000, the amount of voice traffic transferred per month was more than 53,000 terabytes per month [5].

The newer CO switches have enhanced voice services to allow residential customers to have practically all the features normally associated with PBX’s that serve businesses such as: call waiting, distinctive ringing, voice mail (with signaling or stutter dial tone), feature telephones, and incoming WATS. Some of the newer features are packaged (bundled) together so their actual cost is not readily known.

Figure 1 shows the cost of local telephone service in the United States and that the costs are based on a recurring charge with unlimited usage. The customer may also pay additional recurring fees for advanced services. The cost elements are reasonably standard but the costs vary among LEC’s/CLEC’s. At times the variations between LEC’s in geographies are substantial.


Figure 1: Cost of Local Telephone Service in the United States. Source: Federal Communications Commission (FCC)


Outside the United States, the cost structure for local telephone service is often based on actual usage with a per minute rate ranging from 2 to 6 cents per minute.

Centrex
Centrex is a service offered by a local telephone service provider (primarily to businesses) that allows the customer to have features that are typically associated with a PBX. These features include 3 or 4 digit dialing, intercom features, distinctive line ringing for inside and outside lines, voice mail, call waiting indication, and others.

Centrex services have had many names over the years, but, whatever the name, the purpose of this offering was always the same: an alternative to customer premises PBX’s. Centrex services flourished and still have a place for many large, dispersed entities such as large universities and major medical centers.

One of the major selling points for centrex is the lack of capital expenditure up front. That coupled with the reliability associated with centrex due to its location in the telephone company CO have kept centrex as the primary telephone system in many of the businesses referenced above. PBX’s, however, have cut into what was once a quite lucrative market for the telephone companies and are now the rule rather than the exception for business telephone service. This has come about because of inventive ways of funding the initial capital outlay and the significantly lower operating cost of a PBX versus a comparable centrex offering.